Delivery and Taxes

Delivery

The delivery of your purchased items is divided into TWO parts, in which you will have to pay for both respectively:

  • China Local Shipping: Delivery from Taobao seller to Bakashopping.com’s China warehouse, the price will be indicated in the Taobao.com webpage.
  • International Shipping: Delivery from Bakashopping.com’s China warehouse to Malaysia. You will be notified of the weight and price by Bakashopping.com.

Delivery Options

You can always choose either air or sea freight for the delivery from China to Malaysia. For air freights, the domestic courier services available in Malaysia are ABX and Skynet. However, the charges and delivery lead times are different. Please click here  for more details about the shipping costs and delivery lead times.

 

Delivery Lead Times

Taobao sellers will usually require about 2-5 working days to send the items to Bakashopping’s warehouse in Guangzhou, China. Occasionally a longer period might be required depending on stock status. From Bakashopping.com’s China warehouse, the delivery lead times vary based on your delivery option. However, sensitive goods will usually take longer due to custom clearance. There are also some other issues which will delay the delivery process, such as public holidays in both countries. Regardless, please do not worry as at Bakashopping.com, we will always try our best to get you your items as soon as possible.

 

How to Track your Orders?

You can always check your order status via “Order History” after you log in Bakashopping.com. Once the items are delivered from Bakashopping.com’s China warehouse, you can also check the delivery status with courier services by using the tracking number provided.

 

Loss or Damage in Delivery

In the incidents of loss or damage, Bakashopping.com will work with our logistic partners to solve the issue as soon as possible. Unfortunately, our current logistic partners do not offer shipping insurance on damaged delivered goods. Hence, Bakashopping.com does not always encourage shoppers to purchase fragile goods. Still, you are always welcomed to provide additional remarks in your order form at Bakashopping.com to remind sellers to take extra precautions in packaging fragile goods.

 

Taxes

Please take note that all the prices paid in Bakashopping.com do not include taxes which MAY be subjected to customs in both countries. The tax amount usually is 0 – 5% of the total item prices. If your item is subjected to taxes; the courier services will help you to pay upfront, and then collect the money from you upon delivery.

Although the chances of custom taxes are very low, you can also always request Bakashopping.com to include the taxes into the delivery fee with extra charges. To avoid custom taxes, you are advised to separate parcels into smaller portions, each <10kg. 

Penghantaran dan Cukai

Penghantaran

Penghantaran item anda melibatkan DUA bahagian yang memerlukan bayaran:

  • Penghantaran Tempatan di China: Penghantaran item anda dari penjual Taobao ke Gudang Bakashopping.com di China. Harga penghantaran tempatan ini terpapar di laman Taobao.com
  • Penghantaran Antarabangsa: Penghantaran dari Gudang Bakashopping.com China ke Malaysia. Anda akan dimaklumkan akan berat dan harga penghantaran melalui Bakashopping.com.

 

Pilihan Penghantaran

Anda boleh memilih di antara penghantaran dari China ke Malaysia melalui udara mahupun laut. Bagi penghataran udara, perkhidmatan kurier tempatan di Malaysia ditawarkan melalui ABX dan Skynet. Namun, kos dan jangka masa penghantaran adalah berbeza antara satu sama lain. Sila klik sini  untuk maklumat lanjut tentang harga penghantaran dan jangka masa penghantaran.

 

Jangkamasa Penghantaran

Penjual Taobao biasanya memerlukan 2-5 hari bekerja untuk menghantarkan item anda ke Gudang Bakashopping di Guangzhou, China. Kadang-kala, masa yang lebih panjang diperlukan sekiranya tiada stok. Jangkamasa penghantaran dari China ke Malaysia berbeza bergantung kepada cara penghantaran. Penghantaran Item sensitive biasanya mengambil masa yang lebih panjang disebabkan pelepasan kastam. Cuti umum di Negara China dan Malaysia juga akan mengakibatkan kelewatan penghantaran. Namun begitu, Bakashopping.com akan bertungkus-lumus untuk memastikan anda mendapatkan item anda secepat mungkin.

 

Bagaimana Menjejaki Pesanan?

Anda boleh menjejaki status pesanan anda memalui “Rekod Pesanan” selepas anda log masuk Bakashopping.com. Sebaik sahaja item anda dihantarkan dari Gudang China Bakashopping.com, anda boleh mendapatkan status terperinci kurier melalui nombor penjejakan (Tracking Number) yang diberikan.

 

Kehilangan Atau Kerosakan Dalam Penghantaran

Sekiranya kes kehilangan atau kerosakan berlaku, Bakashopping.com akan berurus dengan rakan kongsi logistik bagi menyelesaikan isu tersebut secepat mungkin. Namun, dukacitanya rakan kongsi logistik semasa kami tidak menawarkan insurans bagi kerosakan semasa penghantaran. Oleh hal yang demikian, Bakashopping.com tidak beberapa menggalakkan pembelian barangan yang rapuh secara online. Walaupun begitu, anda sentiasa dialu-alukan untuk memberikan kenyataan tambahan pada borang pesanan anda agar mengingatkan penjual untuk mengambil langkah berjaga-jaga tambahan semasa menyediakan pakej.

 

Cukai

Sila ambil perhatian bahawa semua harga yang dibayar di Bakashopping.com tidak termasuk cukai yang MUNGKIN dikenakan di kedua-dua Negara. Amaun cukai biasanya di antaran 0 – 5% daripada jumlah kos item. Sekiranya barangan anda dikenakan cukai; pihak kurier akan membuat bayaran dahuluan. Anda perlu membuat bayaran tersebut kepada pihak kurier semasa penerimaan barangan anda.

Walaupun kebarangkalian cukai kastam adalah rendah, anda boleh minta pihak Bakashopping.com untuk mengirakan kos penghantaran yang termasuk cukai. Biasanya, anda dinasihatkan untuk membahagikan barang belian anda kepada pakej yang lebih kecil (< 10kg satu ataupun membuat belian dalam kuantiti yang lebih kurang bagi mengelakkan cukai kastam.